Parent Account FAQs

Parent Account Frequently Asked Questions



GENERAL

 

GENERAL

What do I need to login?
Parents need to create their own PowerSchool Parent Account.  You get to create your own user ID and password for this account.  In order to tie this account to your individual student, you must have the student's access ID keys to enter.  These access keys are issued by your school site via the "Parent Account Letter" that is sent home with your student.  If you have not received this letter, please stop by your school site office to pick up your student’s access information.  Bring your Driver’s License for identification as this cannot be given over the phone.

I have tried to login for the first time and I am unable to, what should I do?
Please make sure that you have created a PowerSchool Parent Account.
The Access ID and Access Password that you received from your child’s (children’s) school are not your username and password. The Access ID and Access Password are used to join your child to your account during the account creation process.
If you are trying to login to the app please make sure you have logged in to your PowerSchool Parent Account at least once since the last time your password was updated (https://powerschool.ramonausd.net)
The PowerSchool Parent/Student webpage (https://powerschool.ramonausd.net) will be populated with data on or before the first day of school. The Parent/Student Apps will not be populated with data until the first day of school.

I have multiple children enrolled in the school district.  I received a letter with a different Access ID and Access Password for each child. Do I need to create an account for each of my children?
No, you only need to create one PowerSchool Parent Account.  The Access ID’s and Access Password’s are used to connect your children to the account you create.  Initially you can link up to seven student’s to your account.  Once your account is established there are no limits.

Can individual parents/guardians have their own user accounts?
Yes, individual parents can have their own user account. The requirements for creating a PowerSchool Parent Account include a valid unique email address, a unique username, and your child’s (children’s) school issued Access ID and Access Password. You will not be able to create two or more separate Parent Accounts using the same email address and/or username.

My husband/wife and I are separated/divorced; can we get another parent username and password for our child’s account?
Yes, multiple parent accounts can exist for an individual student.

Are Parent Account usernames and passwords case sensitive?
Usernames are not but passwords are.

How many children can I add to my Parent Account?
When you initially create your Parent Account, you can add up to seven children. After your account is created, there is no limit to the amount of children you can add to your PowerSchool Parent Account as long as you have a valid Access ID and Access Password for each child.

I have forgotten my username and/or password for my Parent Account, what should I do?
Parent Account usernames and passwords are case sensitive; please make sure you are entering your information correctly.  On the login page for the PowerSchool Parent Account, there is a link titled “Having trouble logging in?” please click the link and follow the on screen instructions. You will need access to the original email account you used to create your Parent Account.  If the reset email does not appear in your inbox, check your SPAM/Junk Email folder.  If you continue to have problems please contact your school site front office.

Can I change my password?
Yes, from within your Parent Account click Account Preferences, then click the paper & pencil icon next to your current password.  You will then be prompted to enter a new password.

Can I print what I see?
Yes, use the print icon at the upper right of most pages.

I am new to the district, how should I obtain an Access ID and Access Password for my child/children?
Contact your school's front office.

Will my child/children be issued their own accounts to PowerSchool?
Yes. Students will also be able to login using their district computer login information effective on or before the first day of school.

Do I need a new user name and password each year if my child is returning?
No, all login information will remain active as long as your child is a student in the school district.

If my child changes schools within the district, do I need to create a new Parent Account?
No, you do not need to create a new Parent Account if your child changes schools or is promoted to a new school in the district. The Parent Account information for you and your child will be moved by the district from one district school to another in the above situations.
The process of transferring the Parent Account data between schools may not take place on the first day of enrollment in the new school, please allow up to a week for the transfer to take place.

If my child leaves the district and returns later in the school year or in a future school year, do I need to create a new Parent Account?
In most cases involving the re-enrollment of a student in the district, you will not need to create a new Parent Account. Your account will reactivate upon the re-enrollment of your student.  In some cases your Parent Account may have become dormant and will not automatically reactivate.  If you believe this to be the situation, please contact your school front office.

If my child leaves the district for another district that uses PowerSchool or another parent access system, will my Parent Account transfer to the new school district?
No, Ramona Unified School District's PowerSchool system is independent and does not share information with other school districts directly.

What happens to my Parent Account if my child graduates or permanently leaves the district?
Your Parent Account will be deactivated.

GRADING AND ATTENDANCE QUESTIONS

I have questions about my child's grades, whom should I contact?
Please visit with your child about your concerns, if appropriate, and then contact your child’s teacher by phone or email if needed.

I have questions about my child’s attendance, whom should I contact?
Please visit with your child about your concerns, if appropriate, and then contact your child’s teacher and/or attendance secretary by phone or email if needed.

I believe the security of my Parent Account username and/or password has been compromised, what should I do?
Please change your Parent Account username and/or password on the Account Preferences page of the PowerSchool Parent Account.

How often can we expect attendance to be updated?
Attendance is updated daily.  Unexcused absences may take a few extra days to be updated (changed to “excused”) depending on the number of absences, promptness of the parent excuse note and/or day of the week.

Do all teachers post grade and attendance information to the PowerSchool server?
Not all schools post grades.  All do post attendance.  Attendance is posted by teachers and by the school site front office.  Some teachers assign and post grades to PowerSchool at different times.  Some may give grades to their student’s everyday and some may give far fewer grades during marking periods.  This is up to each teacher and depends upon their grading system.  If you see grades in PowerSchool for some teachers but not others, this is a normal function of the way teachers assign and post grades.  The grades are a “snapshot in time” and are not necessarily an accurate reflection of the student’s overall progress or performance.  Similarly, the student’s grade average may change depending on the weight or value or graded work.  As always you may contact the teacher by email or request a phone call/meeting at any time.

The Parent Account is missing a quarter, semester, or exam grade for my child on the Grades and Attendance page.
A grade will only be visible if a teacher has entered an assignment for the indicated term.
An individual class may not be in session for all terms visible on the PowerSchool Parent Account.  If a class was not in session for a selected term, no grade will be displayed. Please note that the Parent Account will only show the previous school year during the summer months when school is not in session.

I know that teachers sometimes weight different categories or grades. How does this affect how a grade is calculated?
Each teacher has his or her own grading system.  Some teachers calculate grades by total points while others weight the grades according to assignment categories (homework, quizzes, tests, etc.)  To understand a specific grade calculation, please contact the teacher.

Why are the grades changing dramatically in the beginning of a term?
In the beginning of each term, you may see zeros or wild shifts in the class average of your child.  When there are only one or two assignments in the gradebook, a low or high score can make a dramatic change in the overall grade average.  The gradebook instantly recalculates the overall grade as every assignment is entered.

How often will a teacher update the grades on the Parent Account?
There are many factors that determine how soon a teacher can assess and return assignments.  Essays, research papers and tests take longer to grade than a quiz.  Coaching, club sponsorships, and family commitments can also affect turnaround time, as well as a teacher’s student load.  All teachers do their best to grade their assignments and communicate their progress in a timely manner.  For specific information on assignment progress and due dates, please contact the individual teacher for the class in question.

My child’s classes have changed, what happened to the grades from their prior classes?
At the bottom of the Grades and Attendance Page, there is an option you can click to show dropped classes.  Clicking this link will cause the Grades and Attendance Page to show both current and former classes for your child.

What do the codes Q1, Q2, Q3, Q4, S1, S2, T1, T2, T3 mean?
The codes listed above are grading term codes that correspond to quarter 1, quarter 2, quarter 3, quarter 4, semester 1, semester 2, trimester 1, trimester 2 and trimester 3. In some cases, not all codes are used for all school sites and may not appear on your Parent Account page.


TECHNOLOGY QUESTIONS

What are the computer requirements for using the PowerSchool Parent Account?
The Parent Account is a web based application, most computers with an active internet connection and a web browser that supports JavaScript will be able to access the PowerSchool Parent Account.

When can I access my PowerSchool Parent Account?
PowerSchool will be available to registered parent(s)/guardian(s) 24 hours a day, seven days a week.  Ramona Unified School District makes every effort to keep the Parent Account available at all times, however the website may occasionally be unavailable for system maintenance and/or updates.

When I try to create an account, I get an error message that tells me that my username is invalid and/or already in use, what should I do?
Every username in the PowerSchool Parent Account system must be unique.  It is possible that someone else has already created an account with your desired username.  Please try to create your account with a different username.

When I try to create an account, I get an error message that tells me that my password is invalid and/or does not meet requirements, what should I do?
Passwords must be a minimum of 6 characters long.  A character is considered a letter, number, or symbol. All passwords are case sensitive.

When I try to create an account, I get an error message that tells me that my email address is invalid and/or already in use, what should I do?
Every email address in the PowerSchool Parent Account system must be unique.  It is possible that you or another member of your family has already created an account with your selected email address.  Please verify that you have not already created a Parent Account. If you believe that neither you nor another member of your family has created a Parent Account using the selected email address, contact your school front office to further troubleshoot.  

I am receiving emails from powerschoolnoreply@ramonausd.net, what should I do?

Certain emails pertaining to the PowerSchool Parent Account, such as changes to your account or the addition or removal of a child from your account, are automatically emailed.
Emails pertaining to your child’s (children’s) grades are controlled by the settings located on the Email Notification page of your Parent Account.

How do I setup for automatic email notifications within my Parent Account?
Once logged into your Parent Account you will see a Navigation panel to the left side of the computer screen.  In the Navigation panel you will see Grades and Attendance, Grade History, Attendance History, and Email Notification.  Click on the Email Notification and it will automatically bring you into a screen that you can choose what kind of information you would like to receive.  After you have chosen what notifications you would like to receive click on submit.  This is also where you would go to modify email notification frequency.

I have signed up for email notifications on my child’s Email Notification page, but I am not receiving emails. 
Check the settings on your Parent Account Email Notification page to ensure they are set to your desired settings.  Double check the email address you entered because if one character (letter/number/space) is off, you won’t receive emails.  Please be aware that if you have multiple children attached to your Parent Account, you need to select the option to apply settings to all your students on the Email Notification page, or setup the email settings for each child individually.  Make sure that the address powerschoolnoreply@ramonausd.net and NOREPLYpowerschool@goclg.com are added to your safe email list and are not being sent to your SPAM/Junk Email folder.

How should I view the Parent Account if I do not have a computer and/or internet at home?
The Parent Account (https://powerschool.ramonausd.net) is available from any internet capable computer, including those available for public use such as designated computers at a public library.  The Parent Account is available from compatible internet capable mobile devices (https://powerschool.ramonausd.net). The Parent Account can be accessed on both iOs and Android devices via apps available at the respective app stores. Not all information available on the web portal is populated on the app. The apps will not contain data until the first day of school each year.

When I try to access my Parent Account at https://powerschool.ramonausd.net , I receive an error that says the page cannot be displayed, what should I do?
Make sure that you have entered the correct web address for the Parent Account (https://powerschool.ramonausd.net). Check your internet connection to make sure you are connected to the internet.  If you are connected to the internet, please try the Parent Account again at another time. Ramona Unified School District makes every effort to keep the Parent Account available at all times, however the website may occasionally be unavailable for system maintenance and/or updates.

When I try to access my Parent Account at https://powerschool.ramonausd.net , I receive an error that says the page certificate is unknown, untrusted, or unsecure what should I do?
Make sure that you have entered the correct web address for the Parent Account (https://powerschool.ramonausd.net).  If you have verified that you are entering the correct web address, please try the Parent Account again at another time. Ramona Unified School District makes every effort to keep the Parent Account available at all times however the website may occasionally be unavailable for system maintenance and/or updates.

When I try to access my Parent Account at https://powerschool.ramonausd.net , I receive an error that says my login has expired or I cannot access the website, what should I do?
Some web browsers store information about prior visits to websites in their cache which can occasionally cause problems with a login to the Parent Account.  To fix the problem, please clear your browser’s cache. For further information on how to clear your browser’s cache, please consult the help documentation for your browser.
Some web browsers store username and password information for websites which can occasionally cause problems with a login to the Parent Account. To fix the problem, please clear your browser’s saved passwords. For further information on how to clear your browser’s saved passwords, please consult the help documentation for your browser.

My email is not working when I click on the name of a teacher to send them a message.  What am I doing wrong?
If you use a web-based email program such as gmail, yahoo or hotmail, then your browser may not automatically log you in to your email to send this message.  You will have to consult your email’s help menu or manual to learn if there are any posted solutions to this issue available.  In the meantime, if you mouse over the name of the teacher you want to email, look in the lower left section of your screen and you will see their email address.  You can then manually enter this address in your email system to send a message.

I selected the BALANCE ALERT under EMAIL NOTIFICATIONS.  I received an email from PowerSchool with a balance or billing information that is different than when I have received from the school office.
PowerSchool is not currently being used for lunch balance or fee tracking.  Default values associated with how our school is setup are stored, but this is not considered to be an accurate record since neither the lunch service or the offices update balances.  Please do not use this email notification item.

There is an item within PowerSchool about registering for classes.  Will I be able to use this?
Registration for classes is handled by the counseling department as it has been in the past.  This feature is not intended for use from the Parent Account; it is used by secondary school sites that utilize PowerScheduler.

I am trying to log in to the Parent/Student Account Apps but I am unable to.
If you are trying to login to the App please make sure you have logged in to the webpage portal at least once since the last time your password was updated (https://powerschool.ramonausd.net).
The apps will only be functional between the first and last day of school each year.

I am not finding all of the grading features on the APP that I find when logged into my PowerSchool Parent Account.  Is this normal?
Yes.  The App does not have all of the same features as your online Parent Account.  It is a separate platform meant to augment your PowerSchool Parent Account; not replace it.  The App is great for push notifications of attendance and grade changes.  Accessing your online PowerSchool Parent Account provides a more comprehensive way to monitor student progress.


SECURITY QUESTIONS

Who will be able to see my child’s information on the Parent Account?
The Parent Account is a secured website.  To gain access to any child’s information, a valid Access ID and Access Password that has been supplied by your child’s school is required. Anyone who has access to this ID and Password would be able to join your child to a Parent Account. Please keep the Access ID and Access Password supplied by your child’s school secure in order that unauthorized persons are not able to access your child’s Parent Account information.  As long as you protect your password, others will not be able to see your information.

Do I need to logout of my PowerSchool Parent Account?
Yes, when you are finished, please logout or shutdown your computer.  This way no one will be able to access your child’s private information.

Is this system secure?
Yes, PowerSchool utilizes SSL encryption to protect all data this is processed through the system.

I am a middle or high school student and I am not able to change my password from inside the portal or app.
Student passwords are synchronized with your school/district computer accounts.